Yes, we absolutely LOVE e-commerce! Websites with advanced functionality like e-commerce require our Support or Support PRO plan. E-commerce sites require additional support in order to properly manage them, so it's imperative that we dedicate the necessary resources in order to [...]
Once you sign up for the plan that makes the most sense for your website, you’ll receive a welcome email with details about how to securely send us your login credentials for both WP admin and [...]
Our entire support team works remotely within the US. Our business hours are Monday through Friday, 8am-5pm ET. We respond to all requests within 4 business hours (often MUCH sooner) and strive to complete all Help [...]
All tasks that require less than 30 minutes to complete are considered Help Desk Support requests and are included in both Support or Support PRO plans.
Each domain (website.com, subdomain.website.com, etc) requires it’s own plan, either Secure, Support, or Support PRO. If you have 3 websites that you would like us to maintain and manager, you’ll need 3 separate plans.
Help Desk Support tasks do include edits to content, theme or CSS stylesheet adjustments, changing plugin settings, configuring forms and much more. From code to general WordPress issues, we’ll take care of almost anything related to the design [...]
Yes, we really do! As soon as you've actively subscribed to a Support PRO plan, you may submit an unlimited number of requests to our Help Desk Support team. Each individual task is limited to approximately [...]