If your website is on a Professional or Enterprise plan then you get Help Desk Support.

Help Desk Support tasks generally do include any WordPress issues or updates that can be completed within 30 minutes or less while logged in to your WordPress Dashboard, including:

  • Fixing website errors and bugs
  • Edits to existing page content, copy and images
  • Install & configure plugins
  • User login & password management

If your site is on an Enterprise plan, then Help Desk Support may also include:

  • Publishing new blog posts & landing pages
  • Updating existing page layouts

Help Desk Support tasks do not include, on any plans:

  • Custom development (PHP, plugins, themes, etc)
  • Developing a new landing page layout, contact form, or new website
  • Updating your theme or plugin code
  • Graphic design
  • Copyrighting

For Example:

  • Included: You want us to update the staff directory on your website.
  • Not included: You want us to design a new graphic to add to your website.
  • Included: You want us to add a new field to your contact form.
  • Not included: You want us to create a new form for job applicants.