WordPress Maintenance Service and Support Plans
WordPress experts who will fully manage, protect, and speed up your website.
Our professional WordPress maintenance service has you covered
Whether you get 10 visitors or 10 million, we offer plans for any WordPress site.
FIX PROBLEMS FAST
Content needing updated? WordPress plugin causing you problems? We can fix it quickly.
OPTIMIZE EFFICIENCY
If your WordPress website is running slow our support experts can get it up to speed.
ENSURE SECURITY SAFELY
Your site will be safe and secure with 24/7 monitoring and daily backups of your database and files
WordPress Support and Maintenance Plans
Does your schedule keep you from updating your website? Do you need an issue resolved? Has it been too long since you’ve updated your plugins? Get on-demand support via email whenever you need it. Get a plan for your site.
SECURE
The foundation of our SitePlan services. Perfect for static WordPress sites that require proactive maintenance but little to no reactive updates.
SitePlan Secure provides the essential maintenance and security measures that every WordPress website requires on a real-time, daily, and weekly basis in order to keep your site healthy, optimized, and fully-secure.
Daily Off-Site Backups
Real-Time Uptime Monitoring
Daily Database Optimization
Daily Security Scans For Malware
WordPress Core, Plugin & Theme Updates
Monthly Reporting
Help Desk SupportPRO EnhancementsWooCommerce SupportComplete Malware RemovalDaily Performance & Speed Scans
$49/month
$29/month
No contract. Cancel anytime.
SUPPORT
Our most popular plan. Perfect for websites that require frequent updates with lightning-fast delivery and zero downtime.
Request up to 1-hour of small updates & bug fixes (30 mins each) to keep your WordPress site’s content updated on an ongoing basis, along with the peace of mind that it’s ALWAYS online, backed up, and secure from malware vulnerabilities.
1 Hour of Help Desk Support
WooCommerce Support
Daily Off-Site Backups
Real-Time Uptime Monitoring
Daily Database Optimization
Daily Security Scans For Malware
WordPress Core, Plugin & Theme Updates
Bi-Weekly Reporting
PRO EnhancementsComplete Malware RemovalDaily Performance & Speed Scans
$129/month
$89/month
No contract. Cancel anytime.
SUPPORT PRO
The Ultimate WordPress support plan for your site. Perfect for website managers who need priority support and a fully-managed WordPress website.
Request an unlimited number of small updates & bug fixes (30 mins each) and up to 2 hours of PRO Enhancements so that you can request anything from graphics updates to a phone consultation with one of our support engineers.
If you are a website manager who wishes to make your site everything it can possibly be, then a Support PRO plan is for you.
UNLIMITED Help Desk Support
Up to 2 hours of PRO Enhancements*
WooCommerce Support
2x Daily Off-Site Backups
Real-Time Uptime Monitoring
Daily Database Optimization
Daily Security Scans For Malware
Complete Malware Removal
Daily Performance & Speed Scans
WordPress Core, Plugin & Theme Updates
Weekly Reporting
$249/month
$199/month
No contract. Cancel anytime.
EXPLORE
Neither SitePlan Secure, SitePlan Support nor SitePlan Support Pro include any fulfillment of SEO, PPC, conversion optimization, or social media marketing. If you are interested in any of those digital marketing services, we’re happy to customize a separate digital marketing campaign to fit your goals.
Call (855) 977-0391 to talk to a sales specialist
WP SitePlan Features
Here’s Why WP SitePlan Beats All Other WordPress Website Maintenance Services
USA Based Support
Our team is not outsourced, so you can rest assured that our USA based support team has your website covered!
Frequently Asked Questions
Below are some questions that we get on a regular basis. If you have a question that has not been addressed here, please contact us and we’ll answer all of your questions as quickly as possible.
Do you really offer unlimited Help Desk Support?
Yes, we really do! As soon as you’ve actively subscribed to a Support PRO plan, you may submit an unlimited number of requests to our Help Desk Support team. Each individual task is limited to approximately 30 minutes, but there’s no limit on the number of 30-minute tasks you can send us each month.
If we estimate that a task will take more than 30 minutes, you may use any PRO Enhancement time remaining for the month, or you may purchase additional PRO Enhancement time in 30-minute increments at $50 per increment.
What types of tasks are included in Help Desk Support?
Help Desk Support tasks do include edits to content, theme or CSS stylesheet adjustments, changing plugin settings, configuring forms and much more. From code to general WordPress issues, we’ll take care of almost anything related to the design and development of your website that can be done within 30 minutes from within the WordPress Dashboard.
Help Desk Support tasks do not include installing brand new plugins, custom development (PHP, plugins, themes, etc), updating custom theme code, graphic design, or building out a new landing page, new form, or new website.
For Example:
- Included: You want us to replace an image with one that you provide.
- Not included: You want us to create a new graphic to add to your website.
- Included: You want us to add a new field to your contact form.
- Not included: You want us to create a new form for job applicants.
Can multiple websites receive Help Desk Support under one plan?
Each domain (website.com, subdomain.website.com, etc) requires it’s own plan, either Secure, Support, or Support PRO. If you have 3 websites that you would like us to maintain and manager, you’ll need 3 separate plans.
If you have a support request for one of your domains that is on a Secure plan, you may purchase PRO Enhancement time in 30-minute increments at $50 per increment.
Additionally, you may use any remaining PRO Enhancement time from another domain that has a Support PRO plan.
What if a task requires more than 30 minutes?
All tasks that require less than 30 minutes to complete are considered Help Desk Support requests and are included in both Support or Support PRO plans.
If we estimate that a task will take more than 30 minutes, you may use any PRO Enhancement time remaining for the month, or you may purchase additional PRO Enhancement time in 30-minute increments at $50 per increment.
What are your hours of operation and response times?
Our entire support team works remotely within the US. Our business hours are Monday through Friday, 8am-5pm ET. We respond to all requests within 4 business hours (often MUCH sooner) and strive to complete all Help Desk Support requests within 8 business hours or less. PRO Enhancement requests are typically completed within 24 business hours.
For 24/7 support, we recommend a hosting provider that has advanced WordPress expertise available. We’ve dealt with more hosts than you can imagine; in our opinion, WP Engine and Siteground represent the absolute best and brightest of the WordPress hosting world when it comes to 24/7 support.
How does the on-boarding process work for new plans?
Once you sign up for the plan that makes the most sense for your website, you’ll receive a welcome email with details about how to securely send us your login credentials for both WP admin and FTP. Once we have received this information, we’ll have your plan fully implemented in 24-48 hours.
Fully-implemented means that one of our support engineers has logged into the site, connected it to our remote maintenance system, performed a manual test of the remote backup process, and manually perform any outstanding core/plugin updates.
For Support PRO plans, site speed enhancements can take up to a week. We take our time to properly optimize everything for your unique core files, theme and plugins, making sure to not cause any downtime or potentially compromise your site.
Do you maintain and support WooCommerce websites?
Yes, we absolutely LOVE e-commerce! Websites with advanced functionality like e-commerce require our Support or Support PRO plan. E-commerce sites require additional support in order to properly manage them, so it’s imperative that we dedicate the necessary resources in order to keep your site fast and secure with 100% uptime.
Kate P, Marketing Coordinator
“The best part of working with them is their ability to effectively communicate and deliver in a timely manner.”
Rogan H, Chief Marketing Officer
“I would recommend to anyone…my experience has been that they truly care about our business, and they want to see it succeed, and they’ll do everything they can to make sure that happens.”
Let’s Get Started
Contact our team if you have any questions about the support plans that we offer.