Home2019-05-22T17:04:43-04:00

USA-Based WordPress Maintenance Service & Support Plans

Make your life easier! Have our WordPress experts fully manage, protect and enhance your website.

Our Plans
What Is This?

SECURE

The foundation of our SitePlan services. Perfect for static WordPress sites that require proactive maintenance but little to no reactive updates.

  • Daily Off-Site Backups

  • Real-Time Uptime Monitoring

  • Daily Database Optimization

  • Daily Security Scans For Malware

  • WordPress Core, Plugin & Theme Updates

  • Monthly Reporting

  • Help Desk Support

  • WooCommerce Support

  • Complete Malware Removal

  • Daily Performance & Speed Scans

$29/month

See Details

SUPPORT

Support is our most popular plan. This plan is perfect for websites that require frequent updates with lightning-fast delivery and zero downtime.

  • Daily Off-Site Backups

  • Real-Time Uptime Monitoring

  • Daily Database Optimization

  • Daily Security Scans For Malware

  • WordPress Core, Plugin & Theme Updates

  • Bi-Weekly Reporting

  • 1 Hour of Help Desk Support

  • WooCommerce Support

  • Complete Malware Removal

  • Daily Performance & Speed Scans

$89/month

See Details

SUPPORT PRO

The Ultimate WordPress support plan for your site. Perfect for website managers who need priority support and a fully-managed WordPress website.

  • 2x Daily Off-Site Backups

  • Real-Time Uptime Monitoring

  • Daily Database Optimization

  • Daily Security Scans For Malware

  • WordPress Core, Plugin & Theme Updates

  • Weekly Reporting

  • UNLIMITED Help Desk Support

  • WooCommerce Support

  • Complete Malware Removal

  • Daily Performance & Speed Scans

$199/month

See Details

EXPLORE

Neither SitePlan Secure, SitePlan Support nor SitePlan Support Pro include any fulfillment of SEO, PPC, conversion optimization, or social media marketing. If you are interested in any of those digital marketing services, we’re happy to customize a separate digital marketing campaign to fit your goals.

Call (855) 977-0391 to talk to a sales specialist

Get In Touch

Meet Our Team of WordPress Experts

The team at WP SitePlan is made of up the industry’s top WordPress experts based in the United States. We have decades of combined experience providing exceptional support to business owners, freelancers, agencies, and website owners alike. Our main goal is to manage your website so that you can focus on your business.

We are passionate about all things website related and always reading about the latest industry updates and news to ensure the success of our clients. Learn more about our amazing support specialists.

Meet the Team

USA Based WordPress Support

Our team is not outsourced, so you can rest assured that our USA based support team has your website covered!

Testimonials

Here’s Why WP SitePlan Beats All Other WordPress Website Maintenance Services

WP SitePlan Features

Here’s Why WP SitePlan Beats All Other WordPress Website Maintenance Services

Frequently Asked Questions

Below are some questions that we get on a regular basis. If you have a question that has not been addressed here, please contact us and we’ll answer all of your questions as quickly as possible.

Do you maintain and support WooCommerce websites?2018-01-17T16:55:02-04:00

Yes, we absolutely LOVE e-commerce! Websites with advanced functionality like e-commerce require our Support or Support PRO plan. E-commerce sites require additional support in order to properly manage them, so it’s imperative that we dedicate the necessary resources in order to keep your site fast and secure with 100% uptime.

How does the on-boarding process work for new plans?2018-01-06T21:56:15-04:00

Once you sign up for the plan that makes the most sense for your website, you’ll receive a welcome email with details about how to securely send us your login credentials for both WP admin and FTP. Once we have received this information, we’ll have your plan fully implemented in 24-48 hours.

Fully-implemented means that one of our support engineers has logged into the site, connected it to our remote maintenance system, performed a manual test of the remote backup process, and manually perform any outstanding core/plugin updates.

For Support PRO plans, site speed enhancements can take up to a week. We take our time to properly optimize everything for your unique core files, theme and plugins, making sure to not cause any downtime or potentially compromise your site.

What are your hours of operation and response times?2018-01-06T22:02:27-04:00

Our entire support team works remotely within the US. Our business hours are Monday through Friday, 8am-5pm ET. We respond to all requests within 4 business hours (often MUCH sooner) and strive to complete all Help Desk Support requests within 8 business hours or less. PRO Enhancement requests are typically completed within 24 business hours.

For 24/7 support, we recommend a hosting provider that has advanced WordPress expertise available. We’ve dealt with more hosts than you can imagine; in our opinion, WP Engine and Siteground represent the absolute best and brightest of the WordPress hosting world when it comes to 24/7 support.

What if a task requires more than 30 minutes?2018-11-13T16:26:09-04:00

All tasks that require less than 30 minutes to complete are considered Help Desk Support requests and are included in both Support or Support PRO plans.

Can multiple websites receive Help Desk Support under one plan?2018-11-13T16:25:38-04:00

Each domain (website.com, subdomain.website.com, etc) requires it’s own plan, either SecureSupport, or Support PRO. If you have 3 websites that you would like us to maintain and manager, you’ll need 3 separate plans.

What types of tasks are included in Help Desk Support?2018-01-17T17:14:01-04:00

Help Desk Support tasks do include edits to content, theme or CSS stylesheet adjustments, changing plugin settings, configuring forms and much more. From code to general WordPress issues, we’ll take care of almost anything related to the design and development of your website that can be done within 30 minutes from within the WordPress Dashboard.

Help Desk Support tasks do not include installing brand new plugins, custom development (PHP, plugins, themes, etc), updating custom theme code, graphic design, or building out a new landing page, new form, or new website.

For Example:

  • Included: You want us to replace an image with one that you provide.
  • Not included: You want us to create a new graphic to add to your website.
  • Included: You want us to add a new field to your contact form.
  • Not included: You want us to create a new form for job applicants.
Do you really offer unlimited Help Desk Support?2018-11-13T16:25:02-04:00

Yes, we really do! As soon as you’ve actively subscribed to a Support PRO plan, you may submit an unlimited number of requests to our Help Desk Support team. Each individual task is limited to approximately 30 minutes, but there’s no limit on the number of 30-minute tasks you can send us each month.

wp siteplan is affiliated with cascade capital award winning agency lead to conversion
wp siteplan is a google certified partner
wp siteplan is partnered with lead to conversion winner of the weatherhead 100 award
wp siteplan is a wp engine agency partner

Our News

5 Analytics You Should Be Tracking on Your WordPress Site

Tracking analytics on your WordPress website can be an effective way to measure its success. However, Google Analytics and other behavior-tracking platforms provide a host of information, and the process of sorting through it all [...]

Let’s Get Started

Contact our team if you have any questions about the plans that we offer.

Contact Us