Do you really offer unlimited Help Desk Support?
Yes, we really do! As soon as you’ve actively subscribed to a Support PRO plan, you may submit an unlimited number of requests to our Help Desk Support team. Each individual task is limited to approximately 30 minutes, but there’s no limit on the number of 30-minute tasks you can send us each month.
If we estimate that a task will take more than 30 minutes, you may use any PRO Enhancement time remaining for the month, or you may purchase additional PRO Enhancement time in 30-minute increments at $50 per increment.
What types of tasks are included in Help Desk Support?
Help Desk Support tasks do include edits to content, theme or CSS stylesheet adjustments, changing plugin settings, configuring forms and much more. From code to general WordPress issues, we’ll take care of almost anything related to the design and development of your website that can be done within 30 minutes from within the WordPress Dashboard.
Help Desk Support tasks do not include installing brand new plugins, custom development (PHP, plugins, themes, etc), updating custom theme code, graphic design, or building out a new landing page, new form, or new website.
- Included: You want us to replace an image with one that you provide.
- Not included: You want us to create a new graphic to add to your website.
- Included: You want us to add a new field to your contact form.
- Not included: You want us to create a new form for job applicants.
Can multiple websites receive Help Desk Support under one plan?
Each domain (website.com, subdomain.website.com, etc) requires it’s own plan, either Secure, Support, or Support PRO. If you have 3 websites that you would like us to maintain and manager, you’ll need 3 separate plans.
If you have a support request for one of your domains that is on a Secure plan, you may purchase PRO Enhancement time in 30-minute increments at $50 per increment.
Additionally, you may use any remaining PRO Enhancement time from another domain that has a Support PRO plan.