“I would recommend WP SitePlan to anyone who needs to maintain a WordPress website.”
Amazing service!! Kevin, Cody, and the team have helped me out tremendously. Their system for maintaining websites runs smoothly, and they are always there for you when you need help fast. I hired the team to help me out of a jam initially, and they went above and beyond what I expected. The first time I called, I was in an emergency situation that needed to be resolved right away. I started the call in a complete panic, and by the end of the call we had a plan of action ready to go. We got the issue resolved quick, and my business kept on rolling. I would recommend WP SitePlan to anyone who needs to maintain a WordPress website, and definitely if you are running an eCommerce business and need a team of professionals that have your back when you need help fast!
Zac H, eCommerce Business Owner
“They are truly top notch…”
I have had nothing but a great experience with this company. They have helped me several times to update my business site. Cody who I’ve worked with mostly is super helpful, knowledgeable and quick to get changes done! I would and do recommend them to anyone who needs site maintenance. They are truly top notch and is why I continue to use them for my business site needs.
David P, Business Owner
“Very quick turnaround on requests!”
Cody and his team have maintained our WordPress site for a few years now and they are always extremely helpful and responsive! It’s an older site and they have offered creative solutions to keep it ranking well. Very quick turnaround on requests! I’m happy with the services provided and would recommend.
Jessica B, Project and Branding Coordinator
“I receive a monthly report and feel confident that my website is secure and running smoothly.”
I’ve been with WP SitePlan for two years now and am very happy I found them. I receive a monthly report and feel confident that my website is secure and running smoothly. From time to time, I ask them to make small revisions to my site and they do so quickly and efficiently. I’ve been more than happy with Cody and his crew and appreciate knowing they are there when I need them.
Toni G, Business Owner
“I would absolutely recommend them.”
I use this company for my monthly maintenance and updates on my WooCommerce website. If I ever have an issue with my website they fix it and quickly. I would absolutely recommend them.
Brittney B, eCommerce Business Owner
“I would recommend to anyone.”
I would recommend to anyone… my experience has been that they truly care about our business, and they want to see it succeed.
Rogan H, Chief Marketing Officer
Great company. Support has always been quick to respond and update our website.
Josh P, Senior Manager
Do you maintain and support WooCommerce websites?2022-04-21T19:24:09-04:00
Yes, we absolutely LOVE e-commerce! Websites with advanced functionality like e-commerce require our Professional or Enterprise plan. E-commerce sites require additional support in order to properly manage them, so it’s imperative that we dedicate the necessary resources in order to keep your site fast and secure with 100% uptime.
How does the on-boarding process work for new plans?2022-04-21T19:24:33-04:00
Once you sign up for the plan that makes the most sense for your website, you’ll receive a welcome email with details about how to securely send us your login credentials for both WP admin and FTP. Once we have received this information, we’ll have your plan fully implemented in 24-48 hours.
Fully-implemented means that one of our support engineers has logged into the site, connected it to our remote maintenance system, performed a manual test of the remote backup process, and manually perform any outstanding core/plugin updates.
We take our time to properly optimize everything for your unique core files, theme and plugins, making sure to not cause any downtime or potentially compromise your site.
What are your hours of operation and response times?2022-09-03T11:31:51-04:00
Our core support team works remotely within the US. Our business hours are Monday through Friday, 8am-5pm ET. We respond to all requests as soon as possible and strive to complete all Help Desk Support requests within 1-2 business days.
For 24/7 support, we recommend a hosting provider that has advanced WordPress expertise available. We’ve dealt with more hosts than you can imagine; in our opinion, WP Engine represents the absolute best and brightest of the managed WordPress hosting world when it comes to 24/7 support.
What if a task requires more than 30 minutes?2022-04-21T19:27:42-04:00
Each domain (website.com, subdomain.website.com, etc) requires it’s own plan, either Essentials, Professional, or Enterprise. If you have 3 websites that you would like us to maintain and manager, you’ll need 3 separate plans. If you have 5 or more websites please book a call for custom pricing. If you have more than one website on a multisite network we require that you sign up for an Enterprise plan.
What types of tasks are included in Help Desk Support?2022-04-21T19:45:56-04:00
Yes, our WordPress support service really do! As soon as you’ve actively subscribed to a Enterprise plan, you may submit an unlimited number of requests to our Help Desk Support team. Each individual task is limited to approximately 30 minutes, but there’s no limit on the number of 30-minute tasks you can send us each month.
Do You Offer Page Speed Optimization?2022-09-03T11:38:56-04:00
To get the most out of your WP website, you’ll need to conduct daily, weekly and monthly tasks. Download our comprehensive checklist to learn to learn exactly how to maintain your own WordPress website!