Does WP SitePlan maintain and support WooCommerce websites?

Yes, we absolutely LOVE e-commerce! Websites with advanced functionality like e-commerce require our Professional or Enterprise plan. E-commerce sites require additional support in order to properly manage them, so it’s imperative that we dedicate the necessary resources in order to keep your site fast and secure with 100% uptime.

How does the onboarding process work for new plans?

Once you sign up for the plan that makes the most sense for your WordPress website, you’ll receive a welcome email with details about how to securely send us your login credentials for both WP admin and FTP. Once we have received this information, we’ll have your plan fully implemented in 24-48 hours. Fully-implemented means that one of our support engineers has logged into the site, connected it to our remote maintenance system, performed a manual test of the remote backup process, and manually perform any outstanding core/plugin updates. We take our time to properly optimize everything for your unique core files, theme and plugins, making sure to not cause any downtime or potentially compromise your site.

What are WP SitePlan's hours of operation and support times?

Our core support team works remotely within the US. Our business hours are Monday through Friday, 8am-5pm ET. We respond to all requests as soon as possible and strive to complete all Help Desk Support requests within 1-2 business days. Tickets are completed based on the order they are received and the severity of the issue. For 24/7 support, we recommend a hosting provider that has advanced WordPress expertise available. We’ve dealt with more hosts than you can imagine; in our opinion, WP Engine represents the absolute best and brightest of the managed WordPress hosting world when it comes to 24/7 support.

What if a Help Desk task requires more than 30 minutes to complete?

All tasks that can be completed in the WordPress dashboard and require less than 30 minutes to complete are included in both Professional or Enterprise plans.

Can multiple websites receive Help Desk Support under one plan?

Each domain (website.com, subdomain.website.com, etc) requires it’s own plan, either Essentials , Professional , or Enterprise . If you have 3 websites that you would like us to maintain and manage, you’ll need 3 separate plans. If you have 5 or more websites please book a call for custom pricing. If you have more than one website on a multisite network we require that you sign up for an Enterprise plan.

What types of tasks are included in Help Desk Support?

If your website is on a Professional or Enterprise plan then you get Help Desk Support. Help Desk Support tasks generally do include any WordPress issues or updates that can be completed within 30 minutes or less while logged in to your WordPress Dashboard, including: Fixing website errors and bugs Edits to existing page content, copy and images Install & configure plugins User login & password management If your site is on an Enterprise plan, then Help Desk Support may also include : Publishing new blog posts & landing pages Updating existing page layouts Help Desk Support tasks do not include, on any plans: Custom development (PHP, plugins, themes, etc) Developing a new landing page layout, contact form, or new website Updating your theme or plugin code Graphic design Copyrighting For Example: Included: You want us to update the staff directory on your website. Not included: You want us to design a new graphic to add to your website. Included: You want us to add a new field to your contact form. Not included: You want us to create a new form for job applicants.

Do you really offer unlimited Help Desk Support?

Yes, our WordPress maintenance service really does! As soon as you’ve actively subscribed to an Enterprise plan , you may submit an unlimited number of requests to our Help Desk Support team. Each individual task is limited to approximately 30 minutes, but there’s no limit on the number of 30-minute tasks you can send us each month.

Do You Offer White Label Services?

Yes, we offer white label WordPress maintenance services. Follow the link to learn more.

How Much Does Your Theme Migration Service Cost?

The cost of our theme migration service depends on the specific needs and complexity of your website. For a detailed quote, please contact us directly to discuss your requirements.

How Long Does It Take to Migrate a WordPress Theme with Your Service?

The length of time required for a WordPress theme migration varies based on the size of the website (number of pages, posts, products, etc.) and the complexity of its functionality (blogs, forms, ecommerce, client portal, etc.) Most theme migration projects range from 3-6 weeks, and the most complex and large websites may require 12-16 weeks.

How Can I Ensure a Smooth Theme Migration for My WordPress Site?

As long as you can provide our team with 1) the login(s) necessary to access and backup your current website, and 2) provide timely feedback through the migration process, 3) participate during the final testing phase of the project, we're 100% confident that the project will go as smoothly as possible.

Will My Website Be Down During the Migration?

No, we ensure your live site remains operational throughout the migration. We will rebuild your site on a development environment until we are ready to swap your live site with your new theme.

FAQs

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Does WP SitePlan maintain and support WooCommerce websites?
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How does the onboarding process work for new plans?
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What are WP SitePlan’s hours of operation and support times?
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What if a Help Desk task requires more than 30 minutes to complete?
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Can multiple websites receive Help Desk Support under one plan?
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What types of tasks are included in Help Desk Support?
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Do you really offer unlimited Help Desk Support?
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Do You Offer White Label Services?
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How Much Does Your Theme Migration Service Cost?
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How Long Does It Take to Migrate a WordPress Theme with Your Service?
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How Can I Ensure a Smooth Theme Migration for My WordPress Site?
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Will My Website Be Down During the Migration?
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Last Updated: March 15, 2026

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